No gems

No gems

Postby Kiza1990 » Sun Dec 10, 2017 7:12 pm

I moon i recently made a new account and tried buying the one time offer gem deal which was £0.79 it said that there was an error but i checked my online banking and i was charged but didnt get any gems can u help please i also tried it with the 300 gems to c if it was only the deals that had the problem but the same thing happened and i was charged but received no gems

Ign Courtney1306
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Windows server
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Re: No gems

Postby courtney1306 » Sun Dec 10, 2017 10:14 pm

Kiza1990 wrote:I moon i recently made a new account and tried buying the one time offer gem deal which was £0.79 it said that there was an error but i checked my online banking and i was charged but didnt get any gems can u help please i also tried it with the 300 gems to c if it was only the deals that had the problem but the same thing happened and i was charged but received no gems

Ign Courtney1306
Lvl 8
Windows server


hi I made a new forum account for this ign
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Re: No gems

Postby courtney1306 » Sun Dec 10, 2017 10:17 pm

oops sorry put it in the wrong game
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Re: No gems

Postby Maxim[MoonMana] » Mon Dec 11, 2017 1:51 pm

courtney1306 we checked all actions regarding buying GEMS and didn't see such actions.

We didn't receive such payment from you.
The error which is shown on your screen is error of Microsoft store (not ours)

Likely your funds stopped on the step of Microsoft store and It's better to request them for the answer.
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Re: No gems

Postby courtney1306 » Mon Dec 11, 2017 2:14 pm

ok thx
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Re: No gems

Postby Stas[MoonMana] » Fri Dec 22, 2017 4:12 pm

How the things are going? I hope everything is ok now. :)
Since v 2.0.5 we will check the logs for each refund. It takes some time.
Please specify your IGN and date/time when you encourage a problem.
Please PM me if you don't get any reply in 2 business days.

My email: everseas@moonmana.com
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