perte de compte 2

perte de compte 2

Postby flololo » Wed Nov 08, 2017 6:01 pm

Bonsoir Olya.

Peux tu aider le fils d'un de mes amis qui a perdu son compte.

Ex ign : Babycrow lv14
New ign : Popcrow lv7

Serveur Android
Merci

Cordialement
Flololo
flololo
 
Posts: 117
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Re: perte de compte 2

Postby Olya[MoonMana] » Thu Nov 09, 2017 4:34 pm

Hi!

Popcrow account is not linked to any device.
Please follow these steps:
- relog into your settings and into your store account;
- reboot the device;
- reinstall the game;
- send me your new in-game name.
Please create a post and I will assist you.
Send private messages ONLY as a last resort.
I work from Monday till Friday.
Olya[MoonMana]
 
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Re: perte de compte 2

Postby flololo » Fri Nov 10, 2017 2:12 pm

Hi olya,

New ign is Popcrow1 lv7 team unitedsilver.


Thx a lot

Salutations

Flololo
flololo
 
Posts: 117
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Re: perte de compte 2

Postby Stas[MoonMana] » Fri Nov 17, 2017 8:56 am

Hello flololo!

We are really want to help your friend but he have to do few easy steps:
1. Open the game.
2. Go to settings:
https://gyazo.com/0196e808faefa79eadfbf84bbc5c0786
3. Open the second tab in the settings dialog and login to Google Play Games:
https://gyazo.com/7a420fe65e9c2c2ac668fdc944262a0e

We can't do account transfer without that...
Since v 2.0.5 we will check the logs for each refund. It takes some time.
Please specify your IGN and date/time when you encourage a problem.
Please PM me if you don't get any reply in 2 business days.

My email: everseas@moonmana.com
Stas[MoonMana]
 
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