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Lost gems

PostPosted: Fri Sep 15, 2017 10:20 pm
by MarkJC
I bought a 7_day shield for 250 gems and got an error message telling me to restart the game. After restarting I still had no shield and the 250 gems were still removed from my account. Can you contact this please? Thank You

Re: Lost gems

PostPosted: Thu Sep 21, 2017 2:35 pm
by Olya[MoonMana]
Hello!

Thank you very much for the report.
We'll check it!

Re: Lost gems

PostPosted: Wed Sep 27, 2017 3:49 pm
by Olya[MoonMana]
Dear MarkJC,

The game was temporarily desynced on your device and on server.
Thus, you saw the wrong amount of gems on your device for a while.
You could not by KP because there were not enough gems.

Re: Lost gems

PostPosted: Sun Oct 22, 2017 3:53 am
by Usimania
Usimania lvl 84 Deutschland
Hallo, mir sind zu Eventbeginn 600 gems verloren gegangen. Ich hatte 1733, nach Eventbeginn nur noch 1133. Kann mir da jemand helfen? Dankeschön

Re: Lost gems

PostPosted: Mon Oct 23, 2017 8:45 am
by Olya[MoonMana]
Usimania, you used gems to purchase Pumpkin Hell Cannon.

Re: Lost gems

PostPosted: Mon Oct 23, 2017 2:37 pm
by Usimania
Sorry, ich habe keine Kanonen gekauft und erhalten. Welche sollten das gewesen sein? Dankeschön usimania

Re: Lost gems

PostPosted: Tue Oct 24, 2017 12:43 pm
by Olya[MoonMana]
Regarding your logs, you repaired a ship and then built one Pumpkin Hell Cannon using gems.

Re: Lost gems

PostPosted: Tue Oct 24, 2017 4:28 pm
by Usimania
Usimania lvl 84
Die gems waren, vor jeglicher Aktion zum event, bereits zu Beginn nicht mehr da.

Re: Lost gems

PostPosted: Tue Dec 19, 2017 11:26 am
by Stas[MoonMana]
Dear Usimania!

You had 1743 gems till 20.10.2017.

But 20.10.2017 at 09:27:36 (POE time) you used 610 gems on buy Pumpkin Hell Cannon. And 1133 gems was left.