Lost gems

Lost gems

Postby MarkJC » Fri Sep 15, 2017 10:20 pm

I bought a 7_day shield for 250 gems and got an error message telling me to restart the game. After restarting I still had no shield and the 250 gems were still removed from my account. Can you contact this please? Thank You
MarkJC
 
Posts: 1
Joined: Fri Sep 15, 2017 10:16 pm

Re: Lost gems

Postby Olya[MoonMana] » Thu Sep 21, 2017 2:35 pm

Hello!

Thank you very much for the report.
We'll check it!
Please create a post and I will assist you.
Send private messages ONLY as a last resort.
I work from Monday till Friday.
Olya[MoonMana]
 
Posts: 8514
Joined: Wed Aug 05, 2015 2:38 pm

Re: Lost gems

Postby Olya[MoonMana] » Wed Sep 27, 2017 3:49 pm

Dear MarkJC,

The game was temporarily desynced on your device and on server.
Thus, you saw the wrong amount of gems on your device for a while.
You could not by KP because there were not enough gems.
Please create a post and I will assist you.
Send private messages ONLY as a last resort.
I work from Monday till Friday.
Olya[MoonMana]
 
Posts: 8514
Joined: Wed Aug 05, 2015 2:38 pm

Re: Lost gems

Postby Usimania » Sun Oct 22, 2017 3:53 am

Usimania lvl 84 Deutschland
Hallo, mir sind zu Eventbeginn 600 gems verloren gegangen. Ich hatte 1733, nach Eventbeginn nur noch 1133. Kann mir da jemand helfen? Dankeschön
Usimania
 
Posts: 11
Joined: Fri Mar 17, 2017 5:45 pm

Re: Lost gems

Postby Olya[MoonMana] » Mon Oct 23, 2017 8:45 am

Usimania, you used gems to purchase Pumpkin Hell Cannon.
Please create a post and I will assist you.
Send private messages ONLY as a last resort.
I work from Monday till Friday.
Olya[MoonMana]
 
Posts: 8514
Joined: Wed Aug 05, 2015 2:38 pm

Re: Lost gems

Postby Usimania » Mon Oct 23, 2017 2:37 pm

Sorry, ich habe keine Kanonen gekauft und erhalten. Welche sollten das gewesen sein? Dankeschön usimania
Usimania
 
Posts: 11
Joined: Fri Mar 17, 2017 5:45 pm

Re: Lost gems

Postby Olya[MoonMana] » Tue Oct 24, 2017 12:43 pm

Regarding your logs, you repaired a ship and then built one Pumpkin Hell Cannon using gems.
Please create a post and I will assist you.
Send private messages ONLY as a last resort.
I work from Monday till Friday.
Olya[MoonMana]
 
Posts: 8514
Joined: Wed Aug 05, 2015 2:38 pm

Re: Lost gems

Postby Usimania » Tue Oct 24, 2017 4:28 pm

Usimania lvl 84
Die gems waren, vor jeglicher Aktion zum event, bereits zu Beginn nicht mehr da.
Usimania
 
Posts: 11
Joined: Fri Mar 17, 2017 5:45 pm


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