Lost gems

Lost gems

Postby sarmmadrian » Thu Sep 07, 2017 10:25 pm

ID DRAGON06, level 37, 165 cups, Kingslanding alliance, the game stole today (08.09.2017) 150 gems from me. It's the second time that happened. It's unbelievable how it's happened that. We spent time, money, nerves sometime and poof, all gems gone. Please help me with that. At list for this time. Thank you in advance.
sarmmadrian
 
Posts: 8
Joined: Mon Apr 17, 2017 2:50 pm

Re: Lost gems

Postby Stas[MoonMana] » Thu Sep 14, 2017 1:53 pm

Hi DRAGON06!

I have answered you in PM. ;)
Since v 2.0.5 we will check the logs for each refund. It takes some time.
Please specify your IGN and date/time when you encourage a problem.
Please PM me if you don't get any reply in 2 business days.

My email: everseas@moonmana.com
Stas[MoonMana]
 
Posts: 3053
Joined: Fri Aug 08, 2014 1:23 pm


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