URGENT. Missing items, attacked, missing gold.

Re: URGENT. Missing items, attacked, missing gold.

Postby kiddo » Mon Dec 18, 2017 6:19 pm

ok here they are, didnt see the add file option
Attachments
Screen Shot 2017-12-09 at 18.31.03.png
Screen Shot 2017-12-09 at 18.39.52.png
you see only one frig destroyed
Screen Shot 2017-12-09 at 18.40.09.png
lost weapons
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Re: URGENT. Missing items, attacked, missing gold.

Postby Maxim[MoonMana] » Tue Dec 19, 2017 11:40 am

Hi, Kiddo

We checked your request regarding Kappa and identify the mistake.
Check your storage - Muskets were refunded

re:
SOTL - here is the following info:

All expenses that were connected with HP SOTL changes were returned to you after relaunching the game.

All other expenses are connected with real received damage SOTL.
Maxim[MoonMana]
 
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Re: URGENT. Missing items, attacked, missing gold.

Postby kiddo » Sat Dec 23, 2017 11:44 am

thank you for sorting out the lost items for the kappa. Can I ask if it's also possible to refund gems for a mistake purchase that my child accidentally made? an expensive mortar...
Attachments
Screen Shot 2017-12-23 at 12.36.49.png
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Re: URGENT. Missing items, attacked, missing gold.

Postby Maxim[MoonMana] » Wed Dec 27, 2017 11:31 am

Hi,

No, sorry, we don't refund gems or items if it was connected with activities from your side.
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Re: URGENT. Missing items, attacked, missing gold.

Postby kiddo » Fri Dec 29, 2017 11:57 pm

OK then how about some gems I've used for protecting myself against the attack cancel bug? Also why did I take damage in this situation? and may I please have the repair costs back?

Kindly Kiddo
Attachments
Screen Shot 2017-12-30 at 00.53.43.png
Screen Shot 2017-12-30 at 00.53.54.png
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Re: URGENT. Missing items, attacked, missing gold.

Postby kiddo » Sat Dec 30, 2017 11:46 pm

Hello again. I experienced the same problem just now. any chance of the repair costs?
Attachments
Screen Shot 2017-12-31 at 00.44.04.png
Screen Shot 2017-12-31 at 00.43.54.png
kiddo
 
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Re: URGENT. Missing items, attacked, missing gold.

Postby Maxim[MoonMana] » Fri Jan 12, 2018 2:43 pm

Which is the sum of repair?
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Re: URGENT. Missing items, attacked, missing gold.

Postby kiddo » Fri Jan 12, 2018 7:04 pm

there is no sum in screen shot I assume a min 32k each scenario as its a bit more since some have lvl'd up
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Re: URGENT. Missing items, attacked, missing gold.

Postby Maxim[MoonMana] » Wed Jan 17, 2018 4:15 pm

You are playing on Web server and your lvl is 41?
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Re: URGENT. Missing items, attacked, missing gold.

Postby kiddo » Fri Jan 19, 2018 10:17 am

yes
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