lost and no protection after

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lost and no protection after

Postby Barbe fred » Sun Nov 30, 2014 11:05 pm

I have already put a post. this is the third time I've attacked me once. in addition to having two losses, one can not cons-attack or cancel the attack monster as it is ejected from the game. restart time, we can just recognize losses (resources, weapons, cuts) that we could have avoided. after losing 4 bastard, now it's 3 mortars and 2 tempered cutlass.
thank you to correct and compensate if possible.
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Screenshot_2014-11-30-21-12-23.png (524.37 KiB) Viewed 277 times
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Re: lost and no protection after

Postby Coast fl » Mon Dec 01, 2014 12:39 am

Barb fred why do u buy kp just before ur fleet is about to get hit by mine , you got the monster i sent my fleet way before you got to the monster, you had plenty of time to cancel, this is why people ruin the game ,by doing exactly what you just did.

i could understand if it was really close to the monster that u could not cancel but that was not the case

ING Coastie
1 eyed willie
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Re: lost and no protection after

Postby BedoraisCove » Tue Dec 02, 2014 6:39 pm

Positions clearly diverge on this matter across alliances. I know Retribution allows their member to buy KP on their way in and out of monsters, to give you an example. So Barbe Fred is not a special case.
But since the game allows it anyway and he got hit while under KP, he should be compensated.
BedoraisCove
"À vaincre sans baril, on triomphe sans boire."
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Re: lost and no protection after

Postby Artyom[MoonMana] » Tue Dec 02, 2014 6:44 pm

i don't understand what is the problem: you tried to cancel but it was too late and you've got no KP after the defeat?
Please don't send me private messages if you have a problem. Better create a topic in Bugs and problems. Thank you.

My skype is 'moonmana.com'
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Re: lost and no protection after

Postby Barbe fred » Fri Dec 26, 2014 12:40 am

excuse my bad english (google translation). the problem is that the game closes when we go on the card for cancel the attack. so time to restart the game. it's end
it was an attack in the rules (no flash or attack at the last second before the monster), but untimely restart. hence my request for excuse my bad english (google translation). the problem is that the game closes when we go on the card to negate the attack. so time to restart the game. it's over. it was an attack in the rules (no flash attack or no attack at the last second before the monster), but untimely restart. hence my request for compensation.
thank you
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Re: lost and no protection after

Postby Artyom[MoonMana] » Sun Jan 04, 2015 3:19 pm

In this case we need date of the event to check your logs if there was a crash
Please don't send me private messages if you have a problem. Better create a topic in Bugs and problems. Thank you.

My skype is 'moonmana.com'
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Re: lost and no protection after

Postby Barbe fred » Wed Jan 07, 2015 12:28 am

my screenshots are dated automatically (Screenshot_2014-11-30-21-12-23.png).
So on November 30, at 9:12 p.m. (French time).
with 2 to 3 minutes and less.
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Re: lost and no protection after

Postby Stas[MoonMana] » Sat Jan 10, 2015 10:01 pm

Thanks,
I will check it tomorrow.
Since v 2.0.5 we will check the logs for each refund. It takes some time.
Please specify your IGN and date/time when you encourage a problem.
Please PM me if you don't get any reply in 2 business days.

My email: everseas@moonmana.com
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Re: lost and no protection after

Postby Olya[MoonMana] » Thu Jun 15, 2017 1:40 pm

Logs are archived.
Unable to resolve.
Please create a post and I will assist you.
Send private messages ONLY as a last resort.
I work from Monday till Friday.
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