Microsoft Store Purchases

Frequently asking questions

Microsoft Store Purchases

Postby Olya[MoonMana] » Tue Aug 22, 2017 10:12 am

Ahoy, pirates!

Players connected to MS sometimes experience difficulties with purchases. We contacted MS and here's a reply:
Hello,

As discussed in chat for this issue you will need to direct the user to consumer support. I wanted to send an email and provide the link for visibility: https://support.microsoft.com/en-us


Thus, if you bought gems but didn't get it please contact MS support and they will assist you because MS performs as the mediator in our financial relations.
Please create a post and I will assist you.
Send private messages ONLY as a last resort.
I work from Monday till Friday.
Olya[MoonMana]
 
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