Ressources gone

Re: Ressources gone

Postby Maxim[MoonMana] » Tue Jan 23, 2018 2:07 pm

Good day, Mahman

Please give us the time to understand what is happening with your account.

Did you identify any other actions which you didn't do?
Maxim[MoonMana]
 
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Re: Ressources gone

Postby Mahnman » Tue Jan 23, 2018 2:47 pm

No I suddenly noticed gold iron and gems missing and an upgrade to my gunsmith running.

I have enough items in store to pay for an upgrade like that if I wanted it.

I am 100% sure I did not start it ny accident. I would have needet to select it, select the upgrade and confirm the purchase of missing res with gems. This can´t be.
Mahnman
 
Posts: 39
Joined: Sat Dec 02, 2017 5:51 pm

Re: Ressources gone

Postby Maxim[MoonMana] » Wed Jan 24, 2018 12:44 pm

Mahnman,

We checked lots of things compaired with your account, we checked your IP-addresses and didn't see that someone else entered your account.

Only one thing how we can explain this is that when our game is lagging some players are pushing on the screen with the hope that this pushing will help - our game gathers all this action and remember them and after game reload the game launches this actions

So maybe in your situation was the same.

Please, tell us if it happens again.
Maxim[MoonMana]
 
Posts: 1497
Joined: Thu Nov 09, 2017 2:46 pm

Re: Ressources gone

Postby Mahnman » Wed Jan 24, 2018 4:03 pm

My game here is freezing about 10 times a day, but always at the map screen and I have to reload.

I always check if it is really frozen in the shared sectors or the chat. If these don´t work i have to refresh.

So I am pretty sure it was not my doing and i really want to have a solution for my loss. I don´t care about gold and iron but i paid money to receive these gems and loosing them like this is not the intention i had as i bought them.
Mahnman
 
Posts: 39
Joined: Sat Dec 02, 2017 5:51 pm

Re: Ressources gone

Postby Maxim[MoonMana] » Mon Jan 29, 2018 5:37 pm

How many gems did you lose?

I'll try to find something connected with spent gems from your account.
Maxim[MoonMana]
 
Posts: 1497
Joined: Thu Nov 09, 2017 2:46 pm

Re: Ressources gone

Postby Mahnman » Wed Jan 31, 2018 4:16 pm

It was about 3k gems.
Mahnman
 
Posts: 39
Joined: Sat Dec 02, 2017 5:51 pm

Re: Ressources gone

Postby Maxim[MoonMana] » Wed Feb 07, 2018 11:21 am

Mahnman, We checked your logs and saw that you played from one Ip-address the whole day and such action was really held.
Your gems were converted to resources for the upgrade.

Ask your friend or family, maybe someone played your game and did this action.

From our side, we don't see anything strange.
Maxim[MoonMana]
 
Posts: 1497
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Re: Ressources gone

Postby Mahnman » Wed Feb 07, 2018 3:59 pm

I already suspected the conversion for the upgrade so you are not telling me any news on this side.

I can only repeat myself. I did not waste my gems like this and I want them back.

I am 100% certain that no one from the family started it as it is my computer.
Mahnman
 
Posts: 39
Joined: Sat Dec 02, 2017 5:51 pm

Re: Ressources gone

Postby Maxim[MoonMana] » Wed Feb 07, 2018 4:07 pm

We checked your logs and they show that this action was made from your account from ip-address that is used by your account
Noone except you can't did it.
Maxim[MoonMana]
 
Posts: 1497
Joined: Thu Nov 09, 2017 2:46 pm

Re: Ressources gone

Postby Mahnman » Thu Feb 08, 2018 4:14 am

This is no satisfying answer maxim.

I already told several times I know I did not do it and this whole upgrade makes no sense.

But I fear this discussion will lead nowhere so I will just learn from it that purchasing gems is a bad idea as it seems they disappear and no one can explain how. And there are better ways to spend my money.

Anyway thanks for your efforts.
Mahnman
 
Posts: 39
Joined: Sat Dec 02, 2017 5:51 pm

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