Error code 24 & Loss of 200k candles.

Error code 24 & Loss of 200k candles.

Postby Stikklebakk » Sat Nov 04, 2017 7:18 pm

Yesterday (3/11/17) i was pleased to buy a banana cannon - which brought my total to 21.
Today (4/11/17) i purchased cannon no.22, but the game stopped me. It declared error code 24 and refunded the 200k candles for cannon no. 22.

My problem is that at the same time, the game ALSO reduced my banana cannon total to 20. So i also lost cannon no. 21 - which i purchased yesterday and was in my storage for 24+ hours.

If I cannot have cannon no 21 returned to me, can I have a refund of the 200k candles used to purchase it ? The candles are not going to be of much use if you will not let me buy any more banana cannon - but it took a lot of gold & time to acquire these candles, so i think at least that i should get them back.

And how come the game let me buy 21 banana cannon - only to remove no. 21 when I tried to buy cannon no.22? It is a bit cheeky of the game to steal it back after no.21 has been put in my storage for 24+ hours. This is like Wounded Wretch event in reverse.

Ign klod, lvl 71.
Posts: 210
Joined: Sat Aug 02, 2014 4:32 pm

Re: Error code 24 & Loss of 200k candles.

Postby Stas[MoonMana] » Tue Dec 19, 2017 12:17 pm

Hi Klod!

I added this trouble to bug tracker. Our programmers will resolved it.

We are thankful for your report and as a sorry for late answer I sent you 300.000 candles. Also here is a song for you to make this day better:
Since v 2.0.5 we will check the logs for each refund. It takes some time.
Please specify your IGN and date/time when you encourage a problem.
Please PM me if you don't get any reply in 2 business days.

My email:
Posts: 3650
Joined: Fri Aug 08, 2014 1:23 pm

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