Spent some gems

Spent some gems

Postby Sneevo » Thu Oct 19, 2017 5:49 am

I just screwed up and spent 4400 gems to upgrade a gun tower. Any possible way to reverse the use of gems. I had more than enough gold tied up in fountains and with no confirm button I spent them when I didn’t want to. Even a portion would be greatly appreciated. Thanks Sneevo
Sneevo
 
Posts: 93
Joined: Sun Aug 10, 2014 7:22 am

Re: Spent some gems

Postby Olya[MoonMana] » Thu Oct 19, 2017 10:45 am

Hi, Sneevo!

Sorry but we're not rolling back such type of operations.
Please create a post and I will assist you.
Send private messages ONLY as a last resort.
I work from Monday till Friday.
Olya[MoonMana]
 
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Re: Spent some gems

Postby Sneevo » Thu Oct 19, 2017 12:34 pm

Thanks I thought I would try and see. Maybe this should be something to add as a feature a real confirm button so mistakes like this don’t happen again.
Sneevo
 
Posts: 93
Joined: Sun Aug 10, 2014 7:22 am

Re: Spent some gems

Postby Stas[MoonMana] » Thu Dec 07, 2017 4:15 pm

The game shows you dialogs with confirmation of spend gems. It asked you "Would you like to finish now for 4400 gems?" or informed you "Oops! Buy the missing resources for 4400 gems?"
Since v 2.0.5 we will check the logs for each refund. It takes some time.
Please specify your IGN and date/time when you encourage a problem.
Please PM me if you don't get any reply in 2 business days.

My email: everseas@moonmana.com
Stas[MoonMana]
 
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Re: Spent some gems

Postby Sneevo » Fri Dec 08, 2017 5:47 am

Yes I’ve seen it before. I was in a hurry and kept pressing the screen. Next thing I know they were gone. Oh well my fault I was just hoping I could get them back. Can’t fault me for trying. Thanks
Sneevo
 
Posts: 93
Joined: Sun Aug 10, 2014 7:22 am


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