Error code 18

Error code 18

Postby STGandrei » Fri Sep 08, 2017 11:25 am

Hello,

I got this message twice today - first when I tried to build a canon and then when I tried to update a house.
Both time my resources were taken but the build didn't start. I got this message as soon as I wanted to make the build.

Thank you
STGandrei
 
Posts: 12
Joined: Wed Jun 14, 2017 11:34 am

Re: Error code 18

Postby Stas[MoonMana] » Fri Sep 08, 2017 1:27 pm

Hello STGandrei!

We are sorry for this. I've added a bug on our programmer. He will fix it as soon as it possible.

This is an error when resources are not synchronized. I mean in real you have less amount of resources then you can see on your account. :( So you didn't lost nothing, you just started to see a real amount of resources.
Since v 2.0.5 we will check the logs for each refund. It takes some time.
Please specify your IGN and date/time when you encourage a problem.
Please PM me if you don't get any reply in 2 business days.

My email: everseas@moonmana.com
Stas[MoonMana]
 
Posts: 3046
Joined: Fri Aug 08, 2014 1:23 pm

Re: Error code 18

Postby STGandrei » Fri Sep 08, 2017 6:41 pm

Hello,

But I was playing for a couple of hours, i saw everything increase since I opened the browser in the morning.
2.4 mil wood is not something I miss, I can tell if it was there or not.

Thank you
STGandrei
 
Posts: 12
Joined: Wed Jun 14, 2017 11:34 am

Re: Error code 18

Postby STGandrei » Sat Sep 09, 2017 8:35 am

EDIT: The source of the problem are the galleons, they are glitched. They tell that they can't carry any loot, but when sent out with other ships, they loot more resources than usual, which apparently are not really there.

Please look at the galleons
STGandrei
 
Posts: 12
Joined: Wed Jun 14, 2017 11:34 am

Re: Error code 18

Postby STGandrei » Tue Sep 12, 2017 1:14 pm

Any updates on this please?
STGandrei
 
Posts: 12
Joined: Wed Jun 14, 2017 11:34 am

Re: Error code 18

Postby Stas[MoonMana] » Wed Sep 13, 2017 12:21 pm

Hi again!

I was redirected your EDIT to programmer. He will look at the Galleons.

I'm believing your words. This is really tru. But the problem with resources desync started not in day when you got error code 18. The problem may started a week or few weeks ago and every new game session you saw a little modernized amount of resources.

Sorry for that again...
Since v 2.0.5 we will check the logs for each refund. It takes some time.
Please specify your IGN and date/time when you encourage a problem.
Please PM me if you don't get any reply in 2 business days.

My email: everseas@moonmana.com
Stas[MoonMana]
 
Posts: 3046
Joined: Fri Aug 08, 2014 1:23 pm


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